ArrowSphere Success Manager Arrow Electronics Inc

Key Responsibilities:

• Provide exceptional customer experience to partners using the ArrowSphere platform.

• Assist partners in managing their cloud spend on the ArrowSphere platform.

• Collaborate with internal teams to ensure seamless delivery of services

• Demonstrate a deep understanding of the ArrowSphere platform and its functionalities.

• Support Partner Development Managers (PDMs) in managing the ArrowSphere platform partners and delivering services.

• Provide training and support to partners to enhance their knowledge of the ArrowSphere platform.

• Offering an investigative approach to all customer enquiries, ensuring customer satisfaction and resolution is provided

• Cultural Values:

• Creativity: Innovate and think outside the box to provide unique solutions.

• Loyalty: Build and maintain strong, loyal relationships with partners.

• Ownership: Take responsibility for your work and drive initiatives to completion.

• Unity: Collaborate effectively with team members to achieve common goals.

• Dedication: Show commitment and dedication to your role and the success of the team.

Essential Experience:

• Proven track record in customer service and relationship management within the IT industry.

• In-depth knowledge of cloud solutions and services, including IaaS, PaaS, and SaaS.

• Experience in managing and optimizing cloud spend for partners.

• Strong operational understanding of cloud platforms and tools.

• Preferred Experience:

• Experience working with major cloud vendors such as Microsoft or AWS.

• Understanding of industry trends and the competitive landscape in the cloud computing market.

Qualifications:

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong problem-solving skills and attention to detail.