Area Manager

Joffreys Coffee & Tea Company

Overall responsibility for several stores in an allocated in the region. Responsible for staff and work closely with other senior managers and department managers.

Key Requirements:

• Working knowledge of food and beverage functions, and general knowledge of shop operations.
• Outgoing, positive attitude and enthusiasm for working with the public.
• Demonstrates team management, delegation, issue resolution, coaching skills, and the ability to motivate others and provide direction for staff.
• Excellent leadership, training, and development skills.
• Effective oral and written communication skills.
• Effective analytical, planning, and problem-solving skills.
• Demonstrates organization and multi-project time/issue management and the ability to meet deadlines consistently.
• Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
• Outstanding ability to listen, communicate and work effectively with guests in high stress and high-volume setting.
• Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
• Ability to read and interpret documents like training materials, spreadsheets, reports, and operating instructions.
• Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret
• Charts and bar graphs.
• Proven ability to consistently deliver results with minimal supervision.
• Flexible availability including daytime, evenings, weekends, and major Full availability for any
• Shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
• Restaurant management or food service experience required.
• Proficiency at all workstations in the lounge, including bar, food prep, POS system.
• Complete knowledge of Joffrey s menu, product preparation, and standards.
• Working knowledge of all store equipment functions.
• Prior experience with point-of-sale cash handling systems preferred.

Responsibilities:

• Promote, work, and act in a manner consistent with the mission of Joffrey s
• Formulate fruitful business development strategies to ensure long-term success
• Set standards and objectives for different stores and departments
• Optimize and oversee operations to ensure efficiency
• Lead a team of store managers towards effective collaboration and attainment of goals
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Ensure compliance with the company s policies and operational guidelines
• Deal with problems by providing creative and practical solutions
• Evaluate performance using key metrics and address issues to improve it
• Report to senior executives on progress and issues
• Assist upper management in decisions for expansion or acquisition setting sales targets
• Maximizing sales and profitability
• Providing your team with a stimulating and supportive environment
• Maintaining and increasing standards of customer service
• Driving team performance
• Vacation planning
• Controlling the training and development of staff
• Conduct monthly meetings with mum s and store managers to improve and fix the issues.

Tools and Technology:

• Cappuccino or espresso machines
• Cash registers
• Commercial use:
  
  • Blenders, coffee grinders, coffee, or iced tea makers
  • Cutlery, dishwashers, food slicers, scales, ice dispensers
  • Food warmers, grills, microwave ovens, ovens, toasters
  • Credit card processing machines, delivery app units, and software
  • Digital menu screen, smart tv s, music system
  • Personal computers, printers, phone headsets
  • Point-of-sale terminals and workstations
  • Touch screen monitors, accounting software
  • Office suite software (Microsoft office),
  • Point-of-sale software (micros, oracle, and omega)
  • Spreadsheet software (Microsoft Excel)
  • Word processing software (Microsoft Word)