Arabic call center agent (inbound calls) tech support : Sharjah Emirates Technology Solutions LLC

Call Center Agent

Objective: Respond promptly to public inquiries and process requests (bookings, complaints, lost items, suggestions).

Duties:

Job location : Sharjah

1. Call Center Agent

Objective: Respond promptly to public inquiries and process requests (bookings, complaints, lost items, suggestions).

Duties:

• Courteous handling of incoming calls.

• Accurate entry of customer requests into the system.

• Dispatch taxis via system and voice messages.

• Guide drivers to pickup locations.

• Assist drivers with operational issues.

• Report suggestions to shift supervisors.

• Perform other assigned tasks.

2. Call Center Supervisor

Objective: Ensure smooth operations and service quality; escalate issues to relevant departments.

Duties:

• Monitor service effectiveness and alignment with SRTA strategy.

• Oversee shift operations and equipment readiness.

• Report technical issues and delays.

• Resolve field incidents and liaise with authorities.

• Perform other assigned tasks.

3. Technical Support Technician

Objective: Install and maintain booking/distribution devices and fare meters in taxis.

Duties:

• Ensure device functionality.

• Install, configure, and remove IVD devices.

• Train drivers on device usage.

• Submit installation reports.

• Diagnose technical faults.

• Verify meter and fare panel integrity.

• Perform other assigned tasks.