Applications Support Specialist
As-Salam International Hospital
Employer Active
Posted 8 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
-Work closely with functional teams (clinical, billing, HIM, etc.) to understand current workflows and future state requirements.
-Perform hands-on configuration and build activities within assigned EMR modules (e.g., Inpatient Orders, Ambulatory Clinic, Revenue Cycle, Pharmacy), ensuring alignment with design specifications.
-Translate clinical and operational needs into precise system settings, templates, rules, and workflows.
-Participate in design sessions, providing technical expertise on EMR capabilities and limitations.
-Create and maintain detailed documentation of EMR configurations, build decisions, and troubleshooting guides.
-Identify, document, and track system defects and issues, working with the project team and vendor for resolution.
-Provide intensive, on-site support during the go-live period, assisting end-users with system navigation, troubleshooting immediate issues, and reinforcing training.
-Provide first and second-level support for EMR-related inquiries and issues from clinicians, nurses, administrative staff, and other users.
Desired Candidate Profile
-Bachelor s degree in information technology, Healthcare Informatics, Nursing, or a related field preferred.
-Minimum 2-5 years of direct experience with Healthcare Information Systems
-Familiarity with clinical or administrative workflows in a hospital setting.
-Experience in system testing and defect management.
- Strong proficiency in navigating and configuring applications.
- Ability to understand and interpret technical specifications.
- Excellent problem-solving and analytical skills, with a keen eye for detail.
- Strong communication (written and verbal) and interpersonal skills, capable of explaining complex technical concepts to non-technical users.
- Ability to work effectively in a fast-paced, high-pressure project environment.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- IT Software
Keywords
- Applications Support Specialist
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As-Salam International Hospital