Application Support Specialist - Oracle KYC and Hot Scan OFSAA Visible Stars Communication & Information Technology

Job Title: Application Support Specialist - Oracle KYC and Hot Scan
for leading Bank in Riyadh , Saudi Arabia

1. Application Support:

- Provide tier 2/3 support for Oracle KYC and Hot Scan applications.

- Troubleshoot and resolve complex technical issues, collaborating with development teams as needed.

2. Technical Expertise:

- Develop and maintain expertise in Oracle KYC and Hot Scan solutions.

- Stay up-to-date with Oracle product updates, patches, and best practices.

3. Troubleshooting:

- Investigate and resolve technical issues related to Oracle KYC and Hot Scan applications.

- Collaborate with cross-functional teams to identify root causes and implement solutions.

4. Maintenance and Upgrades:

- Perform regular maintenance tasks, such as patching, backups, and configuration changes.

- Assist with upgrades and implementation of new features.

5. Compliance:

- Ensure Oracle KYC and Hot Scan applications comply with regulatory requirements and industry standards.

- Collaborate with compliance teams to ensure solutions meet regulatory needs.

6. Documentation:

- Maintain detailed documentation of application configurations, troubleshooting procedures, and resolution steps.

Requirements:

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Proven experience in application support, preferably with Oracle KYC and Hot Scan solutions.

- Strong technical expertise in Oracle applications and databases.

- Excellent problem-solving skills, attention to detail, and ability to work under pressure.

- Strong communication and collaboration skills