Application Support Lead
SSC Egypt
Employer Active
Posted on 13 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Application Support & Operations
o Lead end-to-end support operations for the Application, ensuring continuous uptime and adherence to SLAs.
o Handle Level 2 and Level 3 incidents, coordinating with development, infrastructure, and database teams for timely resolution.
o Monitor system health, performance, and transaction flows using application monitoring tools.
Team Leadership & Mentorship
o Lead, mentor, and coach a team of application support engineers, ensuring high-quality service delivery.
o Assign responsibilities, plan shift schedules, and ensure adequate coverage during critical operations.
o Promote knowledge sharing, root-cause analysis, and continuous learning within the team.
o Foster a proactive, service-oriented culture within the support team, ensuring timely escalations and effective cross-team communication.
Incident & Problem Management
Desired Candidate Profile
Bachelor s or Master s degree in Computer Science, Information Systems, or a related field.
8+ years of experience in application support or system administration, including 4+ years in a leadership capacity.
Experience working in Agile or hybrid delivery environments is an advantage
Experience supporting or maintaining supply chain or Trade Facilitation Applications is highly preferred.
Knowledge of SQL (queries, ...) and experience with enterprise monitoring tools
Understanding of API integrations, network connectivity, and security protocols.
Exposure to incidents and change management tools (ServiceNow, JIRA, or similar).
Knowledge of cloud-hosted environments (Azure/AWS) is a plus.
ITIL Foundation or Intermediate Certification (Incident/Problem Management focus) is Preferred.
Database or System Administration certifications are preferred.
Strong leadership and mentoring capabilities.
Analytical and structured problem-solving mindset.
Excellent communication and stakeholder management skills.
Ability to work under pressure in high-availability environments.
Excellent written and verbal communication skills in English and Arabic.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- IT Software
Keywords
- Application Support Lead
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