Application Support

Client of MigrationIT

Posted on 28 Aug

Experience

0 - 1 Year

Job Location

Egypt - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Problem Resolution
Provide first level support for production issues across multiple applications, including
problem identification, definition and implementation of short-term work around and
coordination of long-term software solution IT team and software Vendor.
Diagnose and troubleshoot application issues, including interpreting logs to identify root
causes and solutions.
Respond to user queries and provide technical support, ensuring timely resolution of issues.
Scripting and Reporting
Perform basic SQL queries for data retrieval and reporting purposes.
Write and maintain simple scripts to automate routine tasks and improve system efficiency.
Support minor application customizations and enhancements using programming languages
like Java, C# or JavaScript
Test configuration changes in a test environment prior to pushing into production
Documentation and Training
Maintain accurate documentation of support activities, configurations, log interpretations, and
system changes.
Contribute to the development of user guides and technical documentation.
Data Migration:
Assist in data migration projects, including data mapping, cleansing, and validation.


Requirements
Bachelor s degree in Information Technology, Business Administration, Computer Engineer,
Computer Science or any related field.
At least 1 year of proven experience as an ERP Application Consultant, ERP Application
Support, CRM Application Consultant, CRM Application Support or any similar role, with a
strong understanding of at least one of the following platforms (e.g., Salesforce , NetSuite or
Microsoft Dynamics or any CRM and/or ERP system). [MUST]
Knowledge of database querying and reporting using one of the following languages
(Salesforce SOQL, NetSuite SuiteQL or Microsoft T-SQL) [OPTIONAL]
Capability of writing administrative scripts using PowerShell or any similar scripting
language [OPTIONAL]
Exceptional communication and interpersonal skills, capable of building relationships with
diverse stakeholders.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • IT Software

Keywords

  • Application Support

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Client of MigrationIT

https://careers.migrationit.com/jobs/Careers/586058000024346282/

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