Application Support Engineer

Erada

Key Responsibilities

• Provide technical support for our core banking system
• Monitor application performance and proactively identify potential issues
• Troubleshoot and resolve application incidents and service requests during office hours
• Investigate root causes of system issues and implement permanent fixes
• Coordinate with development teams to resolve complex technical problems
• Support business users in resolving technical and functional queries
• Document issues, solutions, and knowledge base articles
• Participate in application deployments and release activities
• Perform routine application maintenance and configuration tasks
• Conduct user training and create support documentation
• Generate reports on application performance and incident trends
• Ensure service level agreements (SLAs) are met consistently

Required Qualifications

• Strong troubleshooting and analytical skills
• Experience supporting enterprise applications, preferably core banking systems
• Good understanding of database concepts (PostgreSQL, Oracle)
• Basic understanding of backend technologies and APIs
• Ability to work effectively with both technical teams and business users
• Strong customer service orientation
• Excellent problem-solving skills under pressure
• Strong communication skills
• Ability to prioritize and manage multiple tasks simultaneously

Preferred Qualifications

• Experience in the financial services or banking sector
• Experience with ticketing and incident management systems (JIRA, ServiceNow, etc.)
• Understanding of SQL and ability to write basic queries
• Knowledge of API testing tools (Postman, etc.)
• Experience with log analysis and monitoring tools
• Understanding of microservices architecture