Application Support Engineer

BI-Technologies

Multiple VacanciesEmployer Active

Posted 8 hrs ago

Experience

1 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

4 Vacancies

Job Description

Roles & Responsibilities

  • Logging all relevant incident/service request details, allocating categorization and prioritization codes
  • Providing first-line investigation and diagnosis
  • Resolving those incidents/service requests they are able
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Following up till the closure of the incident with second and third line support
  • Keeping users informed of progress
  • Closing all resolved incidents, requests and other calls
  • Conducting customer/user satisfaction call-backs/surveys as agreed
  • Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc

Desired Candidate Profile

  • BS: Commerce-Business Administration- BIS.
  • 1-5 Year(s) of experience in the Application support position
  • Good Knowledge of case Logging Software like CRM

Company Industry

  • IT - Software Services

Department / Functional Area

  • Engineering

Keywords

  • Application Support Engineer

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BI-Technologies

https://wuzzuf.net/jobs/p/6oytpqyf0rjg-application-support-engineer-bi-technologies-cairo-egypt