Application Support Analyst

Tawteen

Provide Level 1 & 2 support for banking applications, ensuring minimal disruption to operations.

Diagnose, troubleshoot, and resolve application-related issues efficiently.

Work with internal teams and external vendors for issue resolution and enhancements.

Monitor application performance, identify bottlenecks, and recommend improvements.

Ensure proactive detection of potential system failures and initiate corrective actions.

Perform regular maintenance activities, including patching and updates.

Assist business users with application-related queries and functional issues.

Conduct training sessions for employees on the effective use of banking applications. If needed, involve the vendor for required training needs.

Log, track, and document recurring issues to support root cause analysis.

Ensure timely communication and resolution of incidents to minimize business impact.

Collaborate with business units to identify and implement application improvements.

Participate in system upgrades, testing, and deployment of new functionalities.

Ensure all changes are properly documented and comply with IT governance policies.

Liaise with third-party vendors for system support, enhancements, and fixes.

Escalate unresolved issues to vendors and track resolution progress.

Ensure applications comply with internal security policies and external regulations.

Assist in audits by providing documentation and technical support.

Implement security updates and controls to protect sensitive banking data.

Maintain records of issues, resolutions, system configurations, and enhancements.