Application Support Analyst

Tawteen

System Operation & Availability:

Ensure seamless operation of card systems (e.g., Euronet Switch, ATM/CDM, Instant Card, ITM), ensuring minimal downtime and optimal performance.

IVR Support:

Support and maintain IVR systems, ensuring availability and functionality.

Compliance & Security:

Ensure compliance with PCI-DSS and banking security standards, overseeing the security of transaction systems and data encryption.

Implementation of New Machines:

Manage the implementation of new machines across the ABO banking network from the application side.

Issue Resolution:

Ensure prompt, efficient, and effective analysis and resolution of issues reported by users.

User Training:

Provide training to users and IT operators, ensuring effective system usage.

Issue & Resolution Documentation:

Accurately document issues and resolutions to ensure a comprehensive knowledge base.

Vendor Interaction:

Coordinate with vendors on reported issues, problems, and enhancements, ensuring timely resolutions.

Interface Testing:

Advise on interface testing, certification, and maintaining system integrity between core banking and related systems (e.g., middleware)

System Upgrades & Maintenance:

Supervise the maintenance and upgrade of proprietary software applications, ensuring they remain up to date.

Change Management:

Assist in implementing changes required by users or software vendors, ensuring smooth transitions with minimal system disruptions.