Application Specialists

MSS Med Surg Solutions

Job Scope

We are seeking an Application Specialist to join our Renal Dialysis Division. The role involves supporting the effective use of specialized dialysis equipment and software by providing technical support, user training, product demonstrations, and troubleshooting. The ideal candidate will act as a key liaison between the company and end-users, ensuring proper installation, optimal usage, and customer satisfaction, while working closely with the sales and service teams.

Key Responsibilities include but not limited to:

• Deliver in-service training for ICU staff, provide technical assistance with Dialysis machines, and lead the implementation of product upgrades and new equipment.
• Provide ongoing technical support and product demonstrations at hospitals.
• Resolve customer complaints, open new accounts, and maintain strong relationships with key clients and stakeholders.
• Support in organizing and participating in local and international workshops, training sessions, and conferences.

Requirements and Qualifications

• A bachelor s degree in science, Nursing degree or related field, Master is a plus.
• 2-3 years experience in Dialysis, nephrology, or critical care settings.
• Excellent communication and presentation skills.
• Willingness to travel and provide on-site support as needed.