Application Service Manager (ASM) for Cloud Application Services SAP

What you ll build

As an Application Service Manager (f/m/d) for Cloud Application Services Delivery Center EMEA MEE within the CAS Family, you will provide a wide range of services in SAP Cloud Application Services (CAS) for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription.

Our application experts are engaged in the Operating Phase (Run-phase) to understand customer s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.

As an Application Service Manager (ASM) you will play a crucial role in driving customer engagement, promoting service excellence, and support upselling CAS offerings. You will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.

As an Application Service Manager (ASM) you will:

• Be responsible for ensuring that the CAS services provided to customers meet the highest standards of quality. (Promote CAS service quality excellence and one-stop CAS experience)
• Point out proactively optimization, innovation, adoption and potential improvements to customer
• Play a key role in driving customer engagement. Driving CAS engagement as a trailblazer and support up-sell SAP s products and CAS service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end-to-end
• Oversee & Lead the entire CAS customer lifecycle, including transition, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.

What you bring:

• Bachelor's degree in IT & Business Management, Engineerings or a related field

• 6+ years of experience in customer account services, relationship management, or a similar role

• 3+ years of hands-on experience in at least one SAP Solution Area (e.g - S/4 Hana FI, MM, SuccessFactors, BTP )
• 6+ years experience in leading (global) teams as project manager

• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Strong problem-solving capabilities in complex environments

• strong customer orientation, result driven and execution focus
• De-escalation skills
• Very good English and Arabic-skills are a must