Aftersales Manager | Al-Futtaim Automotive | Toyota Al Futtaim Private Company (LLC)

Al Futtaim Motors – Toyota is looking for an experienced Aftersales Manager to join our team in Ajman. To drive the achievement of set targets – revenue, gross margin, Net Promoter Score (NPS), branch profit and loss, while managing the overall service center’s performance to consistently deliver seamless customer experience.

What You Will Do

• Drive branch performance to achieve Sold hours target, revenue target, accessory, SMC sales and recovery rate target
• Ensure and monitor optimal capacity of resources in the service centre to deliver Total Quality Management and improve service retention.
• Compliance of all local Government and Principal Policies and procedures to minimize Operational Risk at the service centre.
• Constantly evaluate through performance management and coaching, all direct reports to support the development and growth of all associates.
• Study and evaluate current customer verbatim to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
• Conduct daily meetings with the Retail Service Manager, Workshop Manager and Parts team to align them on the targets and performance expectations
• Work with Human Resources to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce
• Effectively manage stakeholders through regular meetings to ensure corrective actions on issues pertaining.
• Hold regular MFRs with Branch Account Managers to understand and optimize Branch P&L
• Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting.  
• Manage facility to comply with the Toyota Corporate Image standards as well as HSSE standards
• Ensure 100% compliance with Standard Operating Procedures