Job Description

Roles & Responsibilities

6 days per week
Fridays are Off
Morning shift (10 am to 5 pm)
Evening shift (4 pm to 11 pm)
Patient Interaction:
Greet patients and visitors with a welcoming demeanor.
Assist patients with the check-in and check-out processes, ensuring a smooth experience.
Data Entry and Management:
Accurately input patient information, including payment history and transaction details, into the clinic s management system.
Track customer behavior regarding payment methods, frequency, and outstanding balances to inform financial strategies.
Appointment Scheduling:
Schedule, confirm, and manage patient appointments, optimizing clinic resources for maximum efficiency.
Follow up on missed appointments and reschedule as necessary.
Financial Processing:
Handle billing inquiries and payment collections, ensuring accuracy in transactions.
Maintain records of payment histories to assist in tracking customer behavior related to financial interactions.
Customer Experience Enhancement
Collect and analyze patient feedback to identify trends and areas for improvement in service delivery.
Collaborate with marketing teams to provide insights that can influence media buying campaigns based on customer behavior patterns.
Administrative Support:
Maintain organized patient records and filing systems.

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