Admin Lead

Al Qadisiyah

Key Responsibilities:

Parent & Player Relations

• Handle escalated parent complaints, particularly around sensitive issues such as player trial rejections.
  
• Ensure branch administrators redirect unresolved issues to the Administrator Lead.
  
• Conduct periodic satisfaction checks through scheduled surveys and/or calls to parents, gathering feedback on academy performance.
  

Employee Relations & Leadership

• Act as a leader and point of reference for all administrative staff across sites.
  
• Build strong relationships with employees, creating a culture of trust and
  
• accountability.
  
• Serve as the main channel for employees to raise work-related issues, reducing
  
• direct escalations to upper management.
  
• Maintain and update the employee database to ensure records are accurate
  
• and up to date.
  

Operational & Administrative Oversight

• Lead the implementation of administrative policies and ensure consistency across sites.
  
• Filter issues, propose solutions, and make decisions rather than passing matters up without assessment.
  
• Support central coordination with HR on recruitment, onboarding, and compliance.
  

• Manage all travel arrangements (flights, hotels, transport) for staff and academy
  
• delegations when required.
  
• Anticipate and prepare for future travel needs in line with academy programs
  
• and events.
  

• Oversee and support branch administrators in managing budgets, petty cash, and fee collection in coordination with junior administrator.
  
• Ensure financial compliance and alignment with academy standards.
  
• Consolidate and submit regular administrative and operational reports to the Head of Academies.
  

Requirements

Skills:

• Leadership & Ownership: Strong decision-making, taking workload off upper management.
  
• Communication & Professionalism: Excellent English (Arabic a plus), representing the academy with professionalism.
  
• Complaint Handling: Skilled in managing sensitive issues with tact.
  
• Organization & Problem-Solving: Organized, detail-oriented, and proactive.