Account Services Expert - French
DocuSign
Posted on 28 Aug
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As an Account Services Expert, you will play a key role in supporting customers across multiple channels by resolving complex account, subscription, and billing issues. You ll act as a trusted resource to guide users through our systems, helping drive adoption of the Docusign Agreement Cloud while ensuring timely and accurate resolutions. Your ability to simplify the complex, maintain strong attention to detail, and collaborate across teams will help deliver an exceptional customer experience.
Responsibilities
- Support customers via phone, email, and chat, focusing on resolution, education, and customer satisfaction
- Manage complex account, subscription, and billing scenarios, including adjustments and escalations
- Maintain thorough case documentation and consistently meet or exceed service-level goals and KPIs
- Collaborate with cross-functional teams, including Sales, Billing, Operations, and Product, to deliver high-quality outcomes
- Identify trends, product gaps, and process inefficiencies, and share feedback with internal teams
- Promote Docusign solutions through consultative conversations and product education
- Contribute to a strong team culture and support operational excellence through peer collaboration
Desired Candidate Profile
Basic
- Bachelor's degree or equivalent work experience
- 2+ years of experience in customer service, sales support, or subscription support roles
- Experience with SaaS platforms and tools
- Fluent in English and French
Preferred
- Experience in a SaaS or subscription-based business
- Experience supporting customers in high-compliance or regulated environments
- Working knowledge of Salesforce or similar CRM platforms
- Strong written and verbal communication skills with the ability to explain complex topics clearly
- Demonstrated ability to resolve account issues and maintain composure in high-pressure situations
- High attention to detail and ability to navigate ambiguous customer scenarios
- Strong team player with proven ability to collaborate across functions
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Account Services Expert - French
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DocuSign
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
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