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Experience
2 - 6 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the team
The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.
About the role
As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.
What you ll do
- Manage and grow relationships with key merchants and partners within the Shops vertical.
- Act as the main point of contact for merchant partners, ensuring consistent alignment and support.
- Monitor and drive merchant performance through data analysis, regular reviews, and action plans.
- Identify upsell opportunities, including marketing collaborations and product adoption.
- Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.
- Ensure contractual and SLA compliance, tracking deliverables and outcomes.
- Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.
Desired Candidate Profile
What you ll need
- 2 4 years of experience in account management, partner success, or business development - preferably in tech, e-commerce, or consumer goods.
- Strong communication and stakeholder management skills.
- Analytical and data-driven mindset with proficiency in tools like Excel and dashboards.
- Ability to work independently in a fast-paced, ambiguous environment.
- Fluency in English; Arabic is a plus.
- Bachelor s degree in business, economics, or a related field.
Department / Functional Area
Keywords
- Account Manager - Shops
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careem
Careem is building the Everything App for the greater Middle East making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people s lives and build an awesome organisation that inspires. em>We re now entering our next chapter one powered by AI. We re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it s streamlining operations, enhancing customer experience, or reimagining internal systems we want people who can make Careem work smarter and move faster./em> /strong> /p>
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan./p>
https://boards.greenhouse.io/careem/jobs/7804477002?gh_jid=7804477002
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