Account Manager

INTELCIA

Mission

As part of our continued growth, we are looking for an experienced Account Manager to manage and develop a portfolio of strategic clients. You will play a key role in customer satisfaction, operational monitoring of outsourced services and the identification of new business opportunities.

Account management

Be an internal leader for all customer account relationships
Be responsible for proper contract execution and customer satisfaction
Manage steering committees and alert management
Be accountable for setting up new customers/new projects and crisis management
Be responsible for account growth (New services, revenue growth,
profitability, etc.)
Manage innovation and proposal efforts for process improvement with
customer accounts

Contribution to markets

Propose new services or service improvements to serve their accounts
Contribute to the sales process with the Market Lead
Participate in pre-sales and marketing efforts

Billing

Be responsible for the invoicing process of your customer accounts
Be responsible for invoicing negotiations with the customer account
Be responsible for collection (DSO) on your accounts

Contract management

Lead the contractual discussion for the account
Ensure that contractual KPIs are correctly defined, measured and driven
Negotiate new orders for the account and be responsible for order forecasts

Search Profile

• Diploma in business or management

• Minimum 8-10 years of experience in customer account management, ideally in a BPO/outsourcing environment

• Solid understanding of the challenges related to outsourcing services and customer relations

• Good interpersonal skills and customer service skills

• Excellent communication, listening and negotiation skills

• Proficiency in CRM tools and good ability to analyze customer data

• Ability to manage multiple projects simultaneously in a demanding environment

• My perfect French sadness

• Very good level of English (oral and written), any other language is an asset

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