Account Manager

DiliTrust

Your responsibilities: 

You will join the CSM-AM team based in Morocco . You will interact with C- level executives as well as mid-sized companies (SMBs), in both the private and public sectors: 

Your main responsibilities:  

Taking responsibility for a client portfolio and building a relationship of trust; 

Managing contract renewals while creating cross- sell & up- sell opportunities ; 

Identify opportunities and develop existing accounts by unlocking contacts within new departments to expand our reach; 

Supporting clients in a consulting process; 

Hold customer appointments to get their feedback on the use of our products; 

Track business and usage KPIs ( Churn , Cross revenue, Upsell revenue , etc.) 

Desired profile: 

3 years as an Account Manager in a BtoB environment , ideally in SaaS / tech environment; 

Excellent command of French , Arabic and English (internal communication in English + some clients exclusively in English); 

A training role across our various modules to ensure continuous skills development for users; 

An expert and consultant stance , capable of understanding the business needs of legal departments, general secretariats and compliance departments, and of proposing suitable solutions;

A rigorous and proactive monitoring of the customer relationship, guaranteeing good adoption and long-term satisfaction; 

The ability to identify and propose  workarounds when necessary, in close collaboration with our support and product teams;