Account Manager Fresha

Posted on 11 Sep

Experience

1 - 2 Years

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key accountabilities
    • Serve as a lead point of contact for merchants on all account management activities
    • Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
    • Optimize listing content and availability competitiveness on the marketplace to maximize conversions
    • Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
    • Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
    • Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
    • Contribute to the development of new product features by collating merchant feedback received
    • Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants

Desired Candidate Profile

    • Bachelor's Degree
    • 1-2 years of sales or account management experience in the Internet, software or e-commerce sectors
    • Excellent written and verbal communication, presentation, and interpersonal skills
    • Strong sense of initiative and customer service orientation
    • Ability to adapt and achieve targets in a dynamic and fast-paced working environment
    • Experience with online marketplaces or SaaS platforms is desirable
    • Ideally a keen interest in the Beauty and Wellness industry

Company Industry

Department / Functional Area

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