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Experience
1 - 2 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as a lead point of contact for merchants on all account management activities
- Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
- Optimize listing content and availability competitiveness on the marketplace to maximize conversions
- Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
- Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
- Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
- Contribute to the development of new product features by collating merchant feedback received
- Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants
Desired Candidate Profile
- Bachelor's Degree
- 1-2 years of sales or account management experience in the Internet, software or e-commerce sectors
- Excellent written and verbal communication, presentation, and interpersonal skills
- Strong sense of initiative and customer service orientation
- Ability to adapt and achieve targets in a dynamic and fast-paced working environment
- Experience with online marketplaces or SaaS platforms is desirable
- Ideally a keen interest in the Beauty and Wellness industry
Company Industry
Department / Functional Area
Keywords
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