Account Manager

Meeza Qstp LLC

The primary responsibilities of the Account Manager:

Functional Responsibilities:

• Develop and maintain strong relationships with clients, serving as their main point of contact.
• Collaborate with internal teams, such as sales, marketing, and technical departments, to create and deliver tailored solutions that meet client needs and exceed expectations.
• Proactively engage with clients to monitor satisfaction, identify issues, and address concerns to ensure high levels of retention.
• Conduct regular account reviews and provide proactive support to clients, address any concerns, resolve issues, and ensure smooth service delivery.
• Identify and pursue new business opportunities with existing clients, including cross-selling and upselling services, to drive revenue growth and profitability.
• Lead, coordinate, and deliver customized presentations and effective presentation materials.
• Participate in commercial activities such as sales presentations, proposal development, and contract negotiations, and assist in expanding MEEZA s client base in the IT sector.
• Achieve and exceed sales targets by actively following up on leads, conducting sales presentations, and negotiating contracts to close deals.
• Communicate the client s goals and represent the client s interests to the team.
• Act as the first point of contact with customers, providing them with accurate information, addressing their queries, and resolving their issues.
• Seeks out and pursues opportunities for account growth and new business, involving senior team members and the Director Sales.
• Monitor market trends, competitive landscape, and industry developments to identify emerging opportunities, assess client needs, and make strategic recommendations for business development.
• Support and design winning strategy for managed opportunities based on external and internal information.

Skills and Requirements:

• Strong communication and negotiation skills to effectively address clients needs and negotiate contracts.
• Sound knowledge of IT solutions, market trends, and industry best practices, allowing them to make recommendations to drive revenue growth.
• Ability to build and manage relationships with key stakeholders.
• Experience in technology or outsourcing industry sales of services, data, data analytics, consulting, information management, systems integration, or software.
• Tactical experience driving incremental projects/engagements that lead to long-term revenue streams.
• Proven history of initiating and supporting numerous sales efforts by investigative learning of the prospect s business requirements followed by a driven process of communicating the appropriate value-added solution to meet prospects needs.