Account Manager London Stock Exchange Group

Key Accountabilities

• strategically develop client relationships for a portfolio of 150+ customers

• retain clients and grow revenue across your book of business

• keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times

• govern effective collaboration with Customer Success Managers, Proposition Sales Specialists, and other internal partners to reach sales goals

• connect client use cases to our solution offering and be your clients go-to person

• drive product migrations and projects seeking service improvement

• log your efforts and results to ensure accurate sales & cancel forecasting

What do you need to bring?

• fluency in English, Arabic and French to support clients from different regions

• relevant work experience or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment.

• good understanding of or strong curiosity about the financial services industry

• ambition & passion for the new

• a good appetite for success

• technical competence, self-starter demeanor

• outstanding communication skills, both verbal and written

• outgoing personality and thriving in a dynamic, vibrant environment

• ability to spot customer trends and strategies

• sense of accountability & timely reaction and the ability to prioritize tasks to improve your impact

• willingness to go through a dynamic learning path over quite a few months

• team-spirit and friendly demeanor

• Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.

What will you do in your first few months?

• organically grow in a bold, fast-paced environment

• embrace your in-office and online onboarding journey

• raise your questions, concerns and needs to be responsible for your journey to success

• meet and bond with your Sales and Account Management team in EMEA and beyond (several hundred potential new colleagues)

• work with your mentors and your leader towards building your professional AM persona

• build your internal network and learn to navigate it to get things done

• develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking their language

• familiarize yourself with our internal tools

• learn how to position add-ons, products & solutions to generate strong interest in our offering

• build relations by organizing plenty of virtual client meetings

• contact all of your customer base and thoughtfully navigate through difficult and easy client conversations

• build strategies to retain your customers and to meet their needs

• learn how to be in control of a conversation

• start building your sales pipeline

• develop your personal brand, be a well-versed representative of our company to the outside.