Account Advisor - Social Media
talabat
Employer Active
Posted 19 hrs ago
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Experience
1 - 3 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
If you re looking to embark on a digital marketing career, keep reading as this role could be just for you!
- Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
- Monitor, track and report on community feedback and online reviews
- Strengthen relationships with our loyal customers and key influencers within the community.
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Be creative in responses and formulating the replies in the FAQ sheets. Qualifications
Desired Candidate Profile
Account Advisor - Social Media responsible for providing exceptional customer experience to users and developing talabat s online community. He/she acts as the brand s spokesperson, by communicating with users on social media channels aligned with talabat s brand values./p>
If you re looking to embark on a digital marketing career, keep reading as this role could be just for you!
- BSc Degree in Marketing, Business Administration, or Equivalent.
- Fluent English Speaker (especially written communication and content writing).
- Excellent communication skills with great negation and problem solving skills.
- Experience planning and leading community initiatives.
- Ability to identify and track relevant community KPIs.
- Attention to detail, critical-thinker and problem-solver
- Strong customer service experience, social media experience is a plus, if not a bachelor's degree in marketing.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Account Advisor - Social Media
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